On Tour Tickets Refund Privacy Policy

1. Information We Collect

We collect and process various types of information, including but not limited to:

1. 1.1

   Information You Provide

   When you use our Services, we may collect the following types of information you provide to us:

   Personal Information: This may include your name, email address, phone number, home/mailing address, and payment information when purchasing tickets.

   Event Information: Information related to the events you purchase tickets for, such as event dates, locations, and seating preferences.

   User Account Information: If you create an account, we may collect and store your username, password, and other account details.

2. 1.2

   Information We Automatically Collect

   We may automatically collect certain information when you access or use our Services, including:

   Device Information: Information about your device, such as your IP address, browser type, and operating system.

   Usage Information: Information about your interactions with our Services, including the pages you visit, the time and date of your visits, and the actions you take.

2. Log Data

On Tour Tickets (“we,” “us,” or “our”) may collect and process certain Log Data when you use our ticket platform. Log Data includes information automatically recorded by our servers or obtained from third-party analytics services. This data helps us improve the performance, security, and functionality of our platform. The types of Log Data we may collect include:

1. 2.1

   Device Information

   We may collect information about the device you use to access On Tour Tickets, such as the device’s unique identifier, operating system, browser type, and IP address. This information is used to ensure compatibility and optimize our platform for various devices.
2. 2.2

   Usage Information

   Our servers may automatically record information about your use of On Tour Tickets. This may include the pages you visit, the actions you take, the dates and times of your visits, and the duration of your sessions. We use this data to analyze user behavior, troubleshoot issues, and improve the user experience.
3. 2.3

   Location Information

   With your consent, we may collect and process information about your location when you use On Tour Tickets. This information can help us provide relevant event recommendations and enhance our services. You can control location data sharing through your device settings.
4. 2.4

   Cookies and Similar Technologies

   We use cookies and similar tracking technologies to collect information about your browsing behavior on our platform. Cookies are small text files stored on your device that help us recognize you and provide personalized experiences. You can manage your cookie preferences in your browser settings.
5. 2.5

   Referral URLs

   When you access On Tour Tickets from a referral link, we may collect information about the source of the referral. This helps us understand how users discover our platform and optimize our marketing efforts.
6. 2.6

   Error Logs

   We may collect error logs and diagnostic information in case of technical issues or errors on our platform. This data is crucial for identifying and resolving problems promptly.
7. 2.7

   Authentication and Security Information

   We may log authentication and security-related data, such as failed login attempts, to protect your account and our platform from unauthorized access and fraudulent activities.
8. 2.8

   Communication Data

   We may record information related to your interactions with our customer support team, including emails, chat transcripts, and phone call records. This helps us provide efficient support and improve our services.

We process Log Data for legitimate business purposes, including improving our services, ensuring platform security, analyzing user behavior, and providing a personalized experience. We do not sell your Log Data to third parties. For more information about how we handle your data, please refer to our full Privacy Policy.

3. User-Generated Content

At On Tour Tickets, we value the contributions and engagement of our users within our ticketing platform and associated services. This section of our Privacy Policy explains how we handle User-Generated Content (UGC) and the rights and responsibilities related to such content.

1. 3.1

   User Responsibility

   When you choose to submit User-Generated Content on On Tour Tickets, you understand and agree that you are solely responsible for the content you post. This includes, but is not limited to, reviews, comments, ratings, event feedback, and any other form of content that you create or upload on our platform.
2. 3.2

   Content Moderation

   We are committed to providing a safe and enjoyable experience for all users. To maintain the integrity of our platform, we may monitor, review, or moderate User-Generated Content. Our moderation processes aim to ensure compliance with our Community Guidelines, which may include restrictions on hate speech, discriminatory content, and other forms of prohibited content.
3. 3.3

   Rights to User-Generated Content

   By posting User-Generated Content on On Tour Tickets, you grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use, store, display, reproduce, modify, create derivative works from, and distribute your content for the purpose of operating, promoting, and improving our services. This license is solely for the purpose of providing, improving, and promoting On Tour Tickets and does not imply ownership of your content.
4. 3.4

   Privacy of User-Generated Content

   We take your privacy seriously. While we have the right to use your User-Generated Content as described above, we will not disclose personally identifiable information without your explicit consent unless required by law. For more information on how we handle your personal information, please refer to our Privacy Policy.
5. 3.5

   Removal of User-Generated Content

   You have the right to request the removal of your User-Generated Content from On Tour Tickets. To do so, please contact our support team, and we will review your request in accordance with our content removal policies. Please note that certain content may be retained for legal or operational purposes even after removal.
6. 3.6

   Third-Party Content

   On Tour Tickets may display User-Generated Content from third-party sources, such as social media platforms. Please be aware that the content displayed in these cases is subject to the terms and conditions of the respective third-party platform. We do not have control over or responsibility for third-party content.

4. Disclosure of Your Information

1. 4.1

   When Required by Law

   We may disclose your information in the following circumstances:

   To event organizers and venues to facilitate ticket purchases.

   To service providers who help us with payment processing, marketing, and customer support.

   To comply with legal obligations, including responding to lawful requests from government authorities.

   In connection with a merger, acquisition, or sale of all or part of our company.

2. 4.2
   At On Tour Tickets, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the disclosure of your information to third parties.

5. Disclosure of Information to Third Parties

1. 5.1

   Authorized Service Providers

   We may share your personal information with authorized service providers who perform functions on our behalf. These third-party service providers may include payment processors, marketing agencies, customer support providers, and technology partners. These service providers are granted access to your information only to the extent necessary to perform their designated functions and are contractually obligated to protect the confidentiality and security of your personal information.
2. 5.2

   Event Organizers and Promoters

   When you purchase tickets for events through On Tour Tickets, we may share your information with the event organizers or promoters to facilitate entry to the event, provide event-related updates, and for other event-related purposes. These organizers and promoters are required to comply with applicable data protection laws and use your information solely for the purpose of organizing the event.
3. 5.3

   Legal Requirements and Safety

   We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. We may also share your information to protect our rights, privacy, safety, or property, as well as that of our users or third parties. This includes, but is not limited to, sharing information in connection with investigations, fraud prevention, and security incidents.
4. 5.4

   Business Transfers

   In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
5. 5.5

   Aggregated and De-Identified Information

   We may share aggregated and de-identified information with third parties for various purposes, including analytics, research, and marketing. This information does not personally identify you and cannot be used to trace back to you.
6. 5.6

   Consent

   We will seek your consent before sharing your personal information with any third party for purposes other than those described in this Privacy Policy.
7. 5.7

   Your Choices

   You have the option to manage your preferences and choices regarding the disclosure of your information to third parties. You can update your preferences by visiting your account settings or contacting our customer support team.
8. 5.8

   Security Measures

   We take appropriate technical and organizational measures to safeguard your personal information. While we make every effort to protect your data, please understand that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

At On Tour Tickets, we are committed to safeguarding your personal information and ensuring transparency in our data handling practices. This Privacy Policy outlines how long we retain your personal data when you use our ticket platform.

1. 6.1

   Account Information

   When you create an account with On Tour Tickets, we retain your account information for as long as your account remains active. If you choose to close your account, your personal information will be retained for a period of 90 days from the date of account closure. After this period, your account information will be securely deleted from our systems, except for data that is necessary for legal, accounting, or fraud prevention purposes, which may be retained for a longer duration as required by applicable laws.
2. 6.2

   Transaction Data

   We keep a record of your transaction data, including purchase history and payment details, for a minimum of 7 years to comply with legal and regulatory obligations. This information is securely stored, and access is restricted to authorized personnel only.
3. 6.3

   Communication Data

   Data related to customer support inquiries, feedback, and communication with our customer support team is retained for a period of 24 months. This helps us improve our services and provide you with efficient support when needed.
4. 6.4

   Marketing Preferences

   If you have subscribed to our marketing communications, we will retain your marketing preferences until you unsubscribe or request removal from our mailing list. After unsubscribing or opting out, we will retain a record of your request to ensure compliance with your preferences.
5. 6.5

   Analytics and Usage Data

   We collect and retain aggregated and anonymized usage data for analytical purposes. This data is stored indefinitely to help us analyze trends, enhance our platform, and improve user experience. This information does not contain personally identifiable information.
6. 6.6

   Legal and Regulatory Requirements

   Certain data may be retained beyond the specified timeframes to comply with legal, regulatory, or contractual obligations. In such cases, your personal information will be securely stored and protected in accordance with applicable laws.
7. 6.7

   Data Deletion Requests

   If you wish to have your personal information deleted from our systems before the specified retention periods expire, please contact our Data Protection Officer at support@ontourtix.com. We will review and process your request in accordance with applicable data protection laws.

7. Business Transfers

1. 7.1
   In the event that On Tour Tickets undergoes a merger, acquisition, consolidation, reorganization, or sale of all or a substantial portion of its assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
2. 7.2
   If On Tour Tickets is involved in a merger, acquisition, or sale of assets, your continued use of our services after any such transaction shall be deemed as your acceptance and consent to the terms of the updated Privacy Policy of the acquiring or merged entity. We will make reasonable efforts to ensure that the acquiring or merged entity respects the privacy of your personal information as outlined in this Privacy Policy. However, we recommend that you review the privacy policies of any new entity before disclosing your personal information to them.

8. Data Security

1. 8.1

   Data Minimization

   We collect and store only the minimum amount of personal information necessary to provide our services. We do not retain your data for longer than required for the purposes stated in this Privacy Policy.
2. 8.2

   Compliance with Regulations

   We comply with all applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our commitment to your privacy extends to ensuring we meet or exceed these legal requirements.
3. 8.3

   User Responsibilities

   While we take every measure to protect your data, it’s important that you also play a role in ensuring your information’s security. Please be mindful of your account credentials, use strong and unique passwords, and report any suspicious activity promptly.
4. 8.4
   Please note that no data transmission or storage system is entirely impervious to security breaches. However, we are dedicated to staying vigilant and continuously improving our security practices to provide you with the highest level of protection for your data.

9. Data Breach Notification

1. 9.1
   In the unfortunate event of a data breach compromising the security of your personal information, we are committed to taking immediate and appropriate action. A data breach is defined as the unauthorized access, acquisition, or disclosure of personal data that could result in harm to you as an individual.

Notification Process:

2. 9.2

   Identification and Assessment

   Upon discovering a data breach, our dedicated security team will promptly assess the nature and scope of the incident to understand its impact.

   Notification of Affected Individuals We will notify you as soon as possible if we become aware of a data breach that could affect your personal information.

   A description of the nature of the breach.

   The categories of personal data involved.

   The potential consequences of the breach.

   Measures taken or proposed to mitigate the breach’s effects.

   Contact information for our Data Protection Officer or a designated point of contact.

3. 9.3

   Recommendations to Affected Users

   In the event of a breach, we may also provide recommendations to affected users on steps they can take to protect themselves.
4. 9.4

   Ongoing Investigation

   We will conduct a thorough investigation into the breach, addressing vulnerabilities and implementing additional security measures to prevent future incidents.
5. 9.5

   Your Role in Data Security

   We encourage all users of On Tour Tickets to play a proactive role in protecting their personal information. Here are some steps you can take:

   Password Security: Use strong, unique passwords and consider using a password manager.

   Phishing Awareness: Be cautious of suspicious emails, links, or messages asking for your personal information.

   Regular Updates: Keep your operating systems, browsers, and security software up to date.

   Reporting Concerns: If you suspect any unauthorized access or unusual activity on your account, please report it to us immediately.

1. 10.

   Children’s Privacy

   Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to delete it.

1. 11.

   Changes to this Privacy Policy

   We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a revised Privacy Policy on our website.

1. 12.

   Contact Us

   If you have any questions or concerns about this Privacy Policy, please contact us at support@ontourtix.com