On Tour Tickets

On Tour Tickets Refund Policy

Thank you for using On Tour Tickets. We strive to provide a seamless ticketing experience for all our users. Please read our refund policy carefully before making a purchase

1. Refund Eligibility

  1. 1.1
    You purchased ticket protection in addition to your ticket
  2. 1.2
    The Event organizer is permitting refunds up until a certain date before the event.
  3. 1.3
    Eligible refund requests must be submitted by 30 days after the event date.
  4. 1.4
    If the event organizer permits refunds and you request to be refunded, your add-ons or upsells (Meet & Greet, Parking, Food Voucher, etc.) will be refunded to your original payment method.

2. Non-Refundable Items

  1. 2.1
    Service fees, Order Processing fees, or any additional charges are non-refundable.
  2. 2.2
    Tickets purchased within so many days of the event date, if any, depending on the organizer, are non-refundable.

3. Event Cancellations or Postponements

  1. 3.1

    All ticketed events are rain or shine. Sometimes weather or other outside conditions make the performance unsafe or unable to start and complete. In such instances, the event, venue, or event promoters are placed in a position to make the final determination of cancellation and refund availability.

    3.1.1

    If your event is canceled, postponed, rescheduled, or moved to another venue, On Tour Tickets will attempt to contact you with details on the status of the event and inform you of any refund, credit, or exchange procedures.

  2. 3.2
    In the case of event postponement, your ticket will be valid for the rescheduled date. If you cannot attend the new date, you may be eligible for a refund.

4. Refund Request Process

  1. 4.1

    To request a refund, please contact our customer support team at support@ontourtix.com

  2. 4.2
    Provide your order number, event details, and reason for the refund request.
  3. 4.3
    Refund requests will be processed within 30 business days.

5. Refund Approval

  1. 5.1
    Refunds are subject to approval by On Tour Tickets.
  2. 5.2
    Refunds may be denied if the request falls outside the eligible refund window or for other specific reasons that do not fall within our approval guidelines.

6. Refund Method

  1. 6.1
    Approved refunds will be issued using the same payment method used for the purchase.
  2. 6.2
    Refunds may take 7 to 10 business days to reflect in your account, depending on your bank’s processing time.

7. Partial Refunds

  1. 7.1
    Partial refunds may be issued in cases where only a portion of the order is eligible for a refund.

8. No-Show Policy

  1. 8.1
    Refunds will not be issued for attendees who do not attend the event (no-show).

9. Policy Changes

  1. 9.1
    On Tour Tickets reserves the right to modify or update this refund policy at any time.
  2. 9.2
    Changes will be effective upon posting to our website.

10. Artist Change or Cancellation

  1. 10.1
    All sales are final.
  2. 10.2
    On Tour Tickets are not responsible for artist changes, cancellations, set times, or anything relative to the performer lineup of your event.
Please remember that our refund policy is designed to be fair to both event organizers and attendees buyers. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. We appreciate your understanding and cooperation.

On Tour Tickets, LLC

Contact us at support@ontourtix.com

Last update on 01/04/2024.